I felt it was time to upgrade my 12″ PowerBook from 512 to a nice healthy gig. Hawk suggested to me MemoryTogo. (I’m not linking for a reason) He had done business with them and felt they were a pretty good company.

I’d placed the order yesterday for about 144 dollars with shipping. I get a call from them this morning, saying I needed to verify my shipping address. You see my billing address and my shipping address differ, no big deal. They suggested I call my bank and have them add an Alternate address to my account, again, no big deal.

So as it turns out my bank doesn’t have any way of doing this. I’d have to actually change my account address then change it back. This takes five days… who knows why in this day and age, but five days nonetheless. I call back MemoryToGo explain to them my situation. They explain their policy to me, recently they have been experiencing charge backs. Apparently when the shipping and billing addresses don’t match the company can’t get their product back or their money back or something.

Okay well, I explained to them I’d given all my correct info, I’ll accept whatever risk. That turns out to be unacceptable. I’d either have to verify my shipping address or ship to my billing address. Both aren’t really options for me. A polite argument ensued as I’m sure Hawk, Ananth and the rest of the office can attest to.

I then got transferred to a manager. He asked me how far apart my shipping and billing address were, I knew almost automatically he wanted me to drive from one to another to pick it up. I explained to him I didn’t need to inconvenience myself any further by going out of my way for something I asked to be shipped to a specific place. We spoke for a few more minutes and then he told me he’d call back in 10 minutes at noon.

Well its one o’clock now. I haven’t heard back from him. I’ll update on the situation after lunch.

MemoryToGo, your policy is… to say the least stupid and inconvenient for your customers.

I’ve never experienced this in all my days of online purchasing, considering I have NEVER shipped anything to my billing address.

So if you’re looking for pointless hastle go do business with MemoryToGo!

Update #1: I have called back, apparently the manager has been in a meeting since noon. *rolls eyes* I was supposed to get a phone call at 7. I’m not really expecting one tonight. I have since done a little research on the site and I can’t seem to find the Term or Condition I agreed to that I am being forced to follow.

Update #2: I sold out. As I saw it. I had 3 options. First cancel my order and refund my money. Second over night it to me at no cost to my billing address. Finally ship it to my shipping address. Apparently I forgot about this fourth option, ship it to your billing address with a 4 dollar discount. I feel cheated on principle but I do just want my ram.

Originally posted here by me.

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Posted at : January 8th, 2007 - 9:21 pm
Filed under : Technology
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